Brendan

Job Title: Location Manager
Time in Current Role: 1 year as Location Manager and 6 years with Frank’s
Industry Experience: 17 years

How has your previous experience prepared you for this role?
My previous experience as a retail and restaurant manager helped me develop a high level of customer service and a strong commitment to customer satisfaction.

How do you approach helping customers with their vehicles?
I approach it as “us versus the vehicle’s needs.” I help customers prioritize what requires immediate attention and what may be needed in the future so they can properly plan and budget for their vehicle.

What makes you unique in how you perform your job?
I want to build lifelong relationships with customers who trust me with all their vehicles’ maintenance and repair needs.

Special Training or Certifications:
I have completed multiple training courses in service advising and management.

Outside of Work:
I enjoy spending time with my wife at our bay house in Tuckerton, New Jersey.

Favorite Quotes or Life Mottos:

“In three words I can sum up everything I’ve learned about life: it goes on.” — Robert Frost

“I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” —