Archive for Customer Service

How to check your cars engine oil

 

How do I check my cars engine oil? And How do I know if my car is low on oil? Well first warm the car up and park on a flat and level surface. Shut the car off and open the hood by pulling the release lever(generally located at the drivers left knee area). Secure the hood in the raised position. Locate the Engine Oil Dipstick, frequently a yellow ring shaped handle.

 

Remove the dipstick and wipe off the motor oil with a clean towel. Fully reinsert the dipstick and remove to read the current level. Dipsticks all have a range indicated by a hole, crosshatched area or notches. Ideally the oil should be a translucent brown syrup color and filled to the upper hole closest to the handle. The lower hole indicates that you are at the lowest safe operating zone and the motor oil should be immediately topped off and/or completely changed. Remember that the motor oil is the lifeblood of your Engine and a lack of lubrication can be extremely costly. Better to be safe than Sorry!

Posted in: car tips, how to, Oil Change

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When are your car repairs covered by car insurance?

Let’s face it, unfortunately car repairs can be expensive. So when can you utilize car insurance to lessen in the burden? We recently had a Cadillac SRX sport utility vehicle in for a headlight concern. This particular model of Cadillac is equipped with a High Intensity Discharge (HID) lamp system. Diagnosis of the lighting system revealed that the HID ballast had failed and would be quite an expensive repair. After further interviewing the client it turns out that while driving an object struck the headlamp and caused the failure. Since it turns out that the HID failure was a result of  accidental road damage we were able advise the client to contact his insurance carrier. Happily the insurance company was able to provide the needed coverage and the client was able to utilize the coverage for repairs and not pay out of pocket. Our advisors are here to serve you and assist however we can. Whether you have an extended warranty or an insurance claim our seasoned advisors can guide you to make the most cost effective decision.

Posted in: auto repair, car maintenance, exterior, headlight, insurance

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What if something goes wrong? I mean it is 2020…….

In the course of 2020 we have all seen some crazy things that we could have never imagined. So, what if something goes wrong after your vehicle is serviced?

While we take every precaution possible inevitably something could still go wrong. In the unfortunate event that you should have an issue with any work performed we cover all repairs and services with a 2 Year and 24,000 mile Nationwide warranty. Some products and services have even more coverage than that!

I’m sure that you are not surprised that a local family business takes warranty issues extremely seriously, but you may be wondering how this service can be extended across the nation for you next road trip? We have partnered with a Nationwide network to make sure that you have the peace of mind that coverage is always available in the unlikely event that you should have a failure. Should you ever experience an issue reach out to us immediately at 215-355-8877 and we will work to resolve any issue and or concerns straight away. No one likes to think about problems until it is time for a resolution, then you can really see what kind of business you are working with!

Posted in: auto repair, car maintenance, Customer Service, warranty

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What to do if your Tire Light Comes On

There is some kind of funny warning light on my dashboard!?!

The tire warning indicator on your vehicle may look like the clam shell pictured or may even be a message that says “check tire pressure”. Realistically not many people actually have their own tire pressure gauge. Those quarter operated air pressure machines seem to be disappearing and never seem to work when you need them!

So now what?

The first thing is to not panic! Tire pressure warning systems are very sensitive and generally the indicator is on for a tire that is low on pressure and not actually flat. Start off by pulling over and just looking closely at each of your tires to see if they might be visibly sagging from low air pressure. If there are no obvious signs of a visibly low tire carefully proceed to the nearest place to have the tire properly inflated and inspected by a mechanic. If you want to work on the issue yourself here’s how: Start off by inflating the tire to the proper pressure as indicated on the door safety placard. DO NOT inflate to the pressure indicated on the side of the tire! This is the Maximum Allowable Tire Pressure. Next carefully inspect the tire tread and sidewalls for signs of puncture and or foreign materials. If no fault are found at this stage you will need to check for air leaks. The easiest way to do this with household tools is to make a solution of dish soap and water. Cover the tire with the soapy water solution and watch for air bubbles. Simple tire leak Solution The escaping air will create the bubbles indicating the leak! As long as the damage is within the tread section and one inch from the side wall of the tire it can be safely repaired. Any damage to the sidewall of the tire is not repairable and will require replacement of the tire. After your mechanic repairs the tire they will reset the warning system and you can move on with your day!

What if the tire is already flat? 

If the tire warning light is on and you find that you do have a flat tire, do not drive on the flat tire. Driving on a underinflated tire can permanently damage the tire. Many cars still come with a spare tire or a tire sealer/inflator system. You can consult your owners manual to see which one you might have in your car. If you have a spare tire/inflator follow the instructions in the owners manual to safely change/inflate the tire and bring the flat tire in for a mechanic to inspect. If your vehicle is not equipped with a solution or you do not want the hassle contact roadside assistance. We have 24 hour service available at 215-355-8877.

Posted in: auto repair, road service, tire repair, Tires

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How long will it take to repair my car?

We know, getting your car repaired is right up there with going to see the dentist! Well really it is actually much better than the dentist, but anyway. None of us budget the time or finances to take care of our main mode of transportation. But for today lets concentrate on the time factor. Time is the worlds most limited resource, especially if your responsible for kids, pets, homework, parents, friends, etc. The list of responsibilities goes on forever. Automotive repair is not something that can be rushed. After all when your rushing to the next kid pick-up/drop off do you really want to get a surprise car problem!!??

The best advice that we can give to assist in this battle for more time is to plan ahead. Frank’s Servicenter offers a free shuttle service to get you to work or back home. If you desire even more flexibility we also offer free loaner cars for your use while your car is in for service. To reserve a loaner car or for more details Click Here. The second part of planning ahead is to have a maintenance plan for your vehicle. Our advisors will layout what your car or truck will need so that we can help you to budget both the time and the finances to keep your car moving worry free with as least amount of surprises as possible!

Posted in: Auto Maintenance, auto repair, car maintenance, Customer Service, loaner car, schedule service, schedule service, Shuttle service

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