Archive for Uncategorized

Should I go to “the dealer” to have my car serviced?

You have been enjoying driving your brand new car and its time to have it serviced, but where should you go? 

There are many great options for automotive service and repair in our area and you should find the solution that fits your personality and needs the best. You may be asking yourself, well, “My car is Under Warranty, Do I Need to got to a new car dealership?” NO! you can choose to have your car serviced where ever you prefer by whomever you prefer! You can even choose to do the maintenance yourself! This is legally made possible by the Magnuson–Moss Warranty Act of 1975. One of the many features of this Warranty Act is that it makes it illegal for manufacturers or dealers to claim that your warranty is void or to deny coverage under your warranty simply because someone other than the dealer did the work. See a full description from the Federal Trade Commission HERE.

 

Now that you realize that you are not REQUIRED to go anywhere specific, “Where should you go for “Automotive Service”?

New car dealerships operate their service departments independent of the vehicle manufacturer just as every other independent repair facility. Many of our customers tell us that they enjoy the individual attention that we give in comparison to a dealership that seems to treat each customer as just a number to be dealt with. If you have been to a dealership you can recall the frustration of looking for someone to help you, being passed off to multiple disengaged workers and finally paying at a cashier before searching acres of asphalt for your car. At Frank’s Servicenter time is dedicated to working with each client to make the very best decision possible for your unique needs. No situation is exactly the same and we want you to be happy with the solution that works for you. Our team is dedicated to solving your transportation situation. While we dedicate the time and resources to repair and maintain your car you can move on with your busy life! After bringing your car in for service you do not need to worry about anything. We will keep in constant communication through email, text and/or phone calls. Your advisor will share a link to your vehicle information for your review before discussion. Quality takes time and no one has time to spare waiting around for their car. To keep you moving we offer shuttle service if you are close to home or work. If the shuttle is not your answer we can also schedule you for a Free Loaner vehicle while your car is in for service. But there are some things that you just cant plan on!!! When you suddenly find out that you need emergency service we are happy to take you right away and you can relax in our waiting room enjoying a hot cup of coffee and a moment of peaceful sanity.

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When Can I Get My Vehicle Serviced?

Let’s face it, having your car serviced can feel like a real inconvenience. Nobody really wants to stop their life to get their car serviced! It is not something that we look forward to, although it needs to be completed.  Better to do it on your schedule then to wait for an emergency and suffer a real significant inconvenience. To speak with an advisor and schedule your service we are available at 215-355-8877 to assist you Monday through Friday from 7 AM through 5:30 PM. We can also be reached 24 hours a day through our web site www.FranksServicenter.com as well as via email at Service@FranksServicenter.com. To keep your busy life moving we are happy to offer transportation solutions while your car is in for service.

 

Frank’s Servicenter offers FREE loaner vehicles, these vehicles are in high demand and we recommend scheduling your service with a loaner well in advance. If a loaner car is not the best solution for you we are also happy to provide local shuttle service to your home or workplace. Proper vehicle service takes time to evaluate and complete. We prefer to help you to keep your day moving however possible although if you find yourself needing a quick oil change, tire repair, light bulb repair or other minor service we can also schedule a waiting appointment. The best time for a waiting appointment is at 7 Am, 9 Am or 2 Pm. Our team breaks for lunch together from 1 PM to 1:30 PM, if you have an emergency feel free to stop by at any time during the day and we will help you through it. Maintaining and repairing vehicles is complex task that takes time to properly complete, we are here to take care of your car so you do not need to worry about it. Reach out and let us know how we can best solve your transportation needs!

Posted in: Auto Maintenance, schedule service, schedule service, Uncategorized

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AAA Approved Auto Repair

75 million US drivers do not have a trusted Auto Repair Shop! Now more than ever it is imperative to have a local trusted automotive confidant. The AAA Auto Club has created the Approved Auto Repair Program to assist drivers in finding reputable high quality automotive service. Once a shop meets AAA’s high standards, including certifications, technical training, cleanliness, insurance requirements, it becomes part of the AAR program where it’s re-inspected annually and monitored for customer satisfaction. Only after this rigorous testing is the AAA Approved Seal displayed to assist motorists.

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What really is a “Tune up” anyway??

Tune ups in the original sense of the word are somewhat a thing of the past. As breaker point ignition, distributors and carburetors were replaced, the term that serviced them stuck with us. In the past these mechanical items required frequent cleanings and adjustments. While much of the adjustment work is now computer controlled, still carbon cleaning and routine service remains a necessity.

Major advancements in technology have us spoiled driving cars that don’t need to be “tuned’ like they did in the days of the origin of the “tune up” term. A multitude of sensors communicate data to a high powered computed that can make micro adjustments as components wear and even as we drive. That being said there are still a few items that require routine periodic service.

The carburetor has been replaced by a group of sensors, a computer, fuel injectors and a throttle body. While the computer has a map to adjust the throttle and injectors there is some required maintenance. The throttle body as well as the intake chamber system will develop deposits of excess unburned oil and gas. At the minimum these deposits must be cleaned every 30,000 miles, GDI (Gasoline Direct Injection) engines will require service every 15,000 miles to prevent major internal repairs.

Gone are the days of adjusting breaker points and cleaning fouled spark plugs! Spark plugs on your engine will still wear out, while the fuel mixture calculation is adjusted so precisely the wear will be barely noticed and the replacement will not be until 60,000 miles! Don’t wait until you have a running problem to perform this maintenance. Not replacing a worn spark plug will cause added strain on the remainder of the secondary ignition system and eventually cause ignition coil failure, a more expensive repair in comparison with the routine maintenance.

Following completion of these maintenance items the service technician will reset the vehicle onboard computer so that the optimal performance is adjusted.

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Complimentary Pick Up and Delivery Service

To assist our community we are offering FREE pick up, disinfecting and delivery with your vehicle service. As a small business we are doing everything possible to keep our staff and our customers safe, happy and healthy. You can schedule this service online at

Pick up and Delivery Service Now Available

www.FranksServicenter.com or reach us at 215-355-8877

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What is the best way to clean your vehicle to reduce the presence of COVID-19 coronavirus?

Disinfectant wipes work best in your vehicles interior. This is the cleaner used by manufacturers of most automotive interiors today. It takes a brief wipe to clean most germs.
Make sure to use disinfecting wipes to clean all the surfaces on the steering wheel. These include the redundant controls for radio, voice control, cruise control, navigation, and paddle shift levers. We also want to clean the gear selector lever and the turn indicator stalks. Also clean the door and center console armrests, display screens, cup

Clean your vehicle to reduce the presence of COVID-19/coronavirus

holders, storage areas, and air conditioner vents.
Be careful with the cleaners that you choose. We have tested Lysol and Clorox wipes with great success. Do not use bleach or hydrogen peroxide on the vehicle’s interior. These chemicals will damage to the vinyl, leather and plastics in your vehicle. Also using a ammonia based cleaner like Windex is ill advised as it will also damage the interior surfaces and plastics.
Finally, if you find yourself without any disinfectant wipes or other cleaners, a good scrubbing with soap and water can actually rid surfaces of coronavirus and other germs. It just may take a little bit longer to effectively clean it properly. Don’t scrub too hard, though, as you might find you are removing some of the surface coatings or dyes.

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Corona Virus COVID-19 Automotive Prevention

The Corona virus pandemic is affecting the world as well as our community at a rapid rate. In order to assist in the efforts we will be utilizing latex gloves as well as sanitizing vehicles before and after service. We will disinfect the door handles, steering wheel and driver controls. Additionally we are offering pick up and delivery of your vehicle at no charge. Please call our office at 215-355-8877 or schedule online.

COVID-19 Sanitizing Supplies

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Tire Road Hazard Coverage

Need New Tires? Make sure to ask us about Road Hazard Warranty for your new tires. Road Hazard Warranty Coverage is insurance for your tire purchase. Tires can be expensive and you do not want to pay for new tires twice! With Road Hazard coverage a road damaged tire will be replaced or repaired free of charge.

Save money with Road Hazard Coverage

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Wheel Bearings

I remember my dad having the shop “pack the bearings” on the family car. Is this something I need to have done?

That is a great question. In the past all wheel bearings were routinely serviceable. This old style of wheel bearing requires periodic service of cleaning, reapplying grease, resealing and adjusting tension. Modern vehicles come with “maintenance free” wheel bearings. The benefit of these bearings is that there is no routine maintenance required during the useful bearing life. When the bearing wears out it must be replaced as an assembly. This improved technology is costly and bearing replacement is more expensive with a sealed bearing than it was previously with serviceable bearings.

Wheel Bearing

But what is the bearing for? The wheel bearings in your vehicle make sure your wheels rotate smoothly. This friction and constant rotation generates a lot of heat. The wheel bearing is packed in grease for lubrication. The term “packing the bearings” refers to putting fresh grease around the bearings.

So unless you are driving an older vehicle or a trailer you very likely have sealed wheel bearings and no need to have them serviced until they are worn out. This wear will present itself as a noise while driving or excessive wheel movement identified by your service technician.

Wheel bearings on trailers are almost always serviceable. This means anything from a monster sized fifth-wheel camper to a little utility trailer. Boat trailers are especially susceptible because the hot wheel bearings are plunged into cold water when launching a boat into the lake. This temperature difference can draw water into the bearings. Have the bearings repacked at the end of the season to prevent corrosion.

It is a good practice for trailer owners to have maintenance service on their trailer wheels annually. On trailers that are used in frequently we recommend servicing the bearings every two years.

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Electrical Short Circuit

My car has a “blown” fuse and I was told there may be a “short circuit”? What does any of this mean and what is a “short circuit”? Sometimes the terminology that is used in an industry can be confusing and daunting. A fuse is a circuit protection device that has a specific rating, when this amperage rating is exceeded the fuse material melts creating an open circuit and what is what is referred to as a “blown” fuse. Anything that creates amperage draw in excess of the fuse rating will result in a blown fuse. A short circuit is when the electrical flow in a circuit takes an unintended path back to ground. The lack of resistance in the unintended path creates a dramatic spike in amperage and leads to a blown fuse. In the picture above the chaffed wire rubbed against a grounded chassis point creating a short circuit and a blown fuse.

Chaffed Wire Caused a Short Circuit

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