This is my second review, until recently we always took the family cars to the dealership for everything from oil change to maintenance and inspection, but when our service manager of 20 years retired, so did the quality of service. We tried a few places, and were never happy, but then we found Frank's Servicenter. We have worked now with Jerry and Brendon, and been ECSTATIC! This is not your average mechanic where you get gouged on every little thing, or are talked down to for not being a master mechanic with your Doctorate in Electrical and Mechanical Engineering. It's a polite staff that guide you through every step (WITH PICTURES) and are honest. One of the parts I need repaired is still under warranty and Brendon explained the process of getting it taken care of by the dealership at no cost to me. Who does that??? FRANK'S because they have integrity and CARE about the customer. Not only is the staff great, so is the facility. The waiting room is well maintained with furniture you could sit in without being worried about getting grease stains, and you're usually not even there long enough to need a seat because of their loaner program or even having a staff member drive you home if your local. They provide AMAZING service at an AFFORDABLE price, and literally put the EXTRA in EXTRAORDINARY! 3 MONTHS AGO - Until recently we always took the family cars to the dealership for everything from oil change to maintenance and inspection, but when our service manager of 20 years retired, so did the quality of service. We tried a few places, and were never happy, but then we found Frank's Servicecenter, more specifically Jerry. Jerry is an asset to this organization, maintains a clean and safe environment, having a courteous staff that displayed team spirit, and most importantly an honest and open communication with me the customer. The service recommendation for my mileage included a cabin air filter change, but instead of just doing it to bump up the price, he evaluated it and determined it can wait the 5000 miles until the next oil change. The service was fast and professional, with a direct call when they were ready to see what service I wanted them to complete and again once the car was ready, allowing me to go about my day and not be stuck in the waiting room. What a gem in our little community.
Thanks for sharing your experience LouAnn. We are happy that you have found a new home to service you Ford Fusion and thank you for recognizing how much time and care Jerry and all of our staff put into service! The car is in great shape and the tire rotation and balance will keep you rolling smoothly.
- Frank's Servicenter Inc.